1 reviews | Active since Jul 2017

22 Jul 2017, 19:35

Telkom Internet

<p>I recently complained about the pathetic internet service Telkom "provides". Well I am again complaining about the same thing.</p> <p> </p> <p>Today 22 July we were without internet service for more than two hours, apparently a DNS server issue (or something), eventually the internet service (if one can call it that) got restored but it hardly works. Upload speeds are slow, download is slow and latency is terrible. When we first got our LTE in Helderkruin it was realy good for the first couple of months, but has been getting worse as time passed. </p> <p> </p> <p>The internet "service" is very poor and it seems that Telkom is not capable of either maintaining their infrastructure or they are unable to do proper capacity planning for their infrastructure in each area. I suspect that whatever the case may be that nothing will get done to improve the poor wireless service here in our area.</p> <p> </p> <p>But on a positive note, I see that they are installing fibre in our area. It won't be long before we are rid of this excuse for a service provider.</p>

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Replies (2)
Telkom
Telkom's reply24 Jul 2017, 09:00
Official

Hi steph****-pieterse,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply24 Jul 2017, 12:32
Official

We so sorry for your experience, kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.

Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.

Kind Regards

Tumelo

Best regards,