SM
Senamile M

1 reviews | Active since Jan 2017

26 Jan 2017, 16:32

Telkom Internet

<p>I am very displeased with the service that I have been recieving from Telkom. I have a contract with Telkom, and for the past 4 months I have not been receiving the services that I am paying for. I am meant to get 2 Gigs of internet data and I have not been receiving it. I have logged my complaint with Telkom 4 times, and their investigations have not helped. They claim that I do recieve the data, when I actually don't. Once, one of the agents there tried to assist me and that was also unsuccessful. I continue being faithful in paying for their services every month but I am not receiving what I am paying for. I am very unhappy with this service provider, and I cannot wait for my contract to end so that I can cut all ties with them.</p> <p> </p> <p>Senamile Motha</p>

0
Replies (2)
Telkom
Telkom's reply27 Jan 2017, 12:39
Official

Hi DumiM12

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction Ref: AI***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply31 Jan 2017, 21:18
Official
Good Evening Please note that the 2GB was allocated and have been used, it will be allocated again on the following month. Regards, Sikelelwa Telkom Social Media Team

Best regards,