Telkom internal ***** costing me R3K - after 3 months NO REFUND OR FEEDBACK!

I was sent the wrong products in Jan 2018 and firstly struggled to get it collected as I ordered it online. Eventually, the products were collected in July and it included a sim card. In September, I was out at your store in Bayside Mall and discovered that ********** activity took place with the sim (internal ***** of course) and this was escalated by the gentleman who assisted me (Migael Zandberg - provided me with very good service). Following the escalation, the manager at your Bayside store assured me he will provide me with feedback via email. This issue was escalated on 6 September, and I have not received any progress feedback despite being about R3000 out of pocket due to internal *****!!!! This is completely unacceptable - I have an existing contract with Telkom and I've asked that this money be refunded to my account, but this has not happened after 3 months!!! Why is everything so difficult with Telkom?????