Telkom Intergrated Sim

Being trying for over 2 months to get an intergrated sim card to work you call the technical, they tell you to call sales, you call sales they tell you to call billing , and this s hw it goes on everyday, I got a ref number on the 3.12.2 ********** 256 was advised within 48 hours it will be active, called 10.12.2018 ref no ********** was told the card is suspended it needs IT department to rectify this, the 2gigs will be available within 48 hours still waitng still no data