Telkom intention to *****

Truly disappointed with the level of professionalism displayed but Telkom mobile. My contract expired in November 2023 , I was hospitalised and was unable to cancel in time. Telkom has the ability to allocate data every month , and will not stop allocating data ,until your account is updated with a nil balance then and only then will they action the account to be cancelled. The reasoning behind this allocation is that the system can’t stop allocating data until the account is settled. I can’t afford the allocating data , made my intentions clear in an email , via messenger and telephonic conversation. Telkom is adamant that the system will allocate data ,I will be responsible for that data until the account is settled. Going in circles , as a customer we have no rights or decision on our account , the system makes the decisions for the customer. Is that ***** , or an intention to ***** by using the system as the reason to confuse the customer..? Telkom can you please address these concerns. 1. Customers rights to dictate when data allocation can be stopped so that payments can then be made and accounts can then be updated. A continuous cycle of data allocation, will result in the customer being over committed and never had the opportunity to use that data , because the account is suspended and data is allocated. 2. Intention to ***** or ***** , by allocating data to a suspended account and insisting that its a system allocation. Why allocate data to an account that is suspended, knowing very well that the customer can’t use that very data and still hold the customer liable for the debits knowing that the customer can’t use the allocated data. Paying for data we can’t use …!