Telkom Integrated Sim ****

I went to a Telkom Direct Store on the 14/04/2018 to get a Integrated Sim as I was told that as a Telkom Unlimited customer I could get one. In the store the lady told me that the sim was ready to use immediately, but when I got home nothing worked. I phoned Telkom support number on Monday & spoke with Simpiwe, who told me that the sim was perhaps not yet linked to my ADSL profile & thats why its not working, so he would log a call with the relevant department & it should be sorted out in 48 hours. After 6 days of nothing, I phoned back & the ADSL/Fixed Line Dept said everything was showing correctly on their side & the Mobile Dept needed to help me so they transfered me to Mobile support. They helped me with all the needed settings & after being 40 minutes on the phone it finally worked. BUT AFTER SWITCHING MY ROUTER OFF, CHARGING THE DEVICE & SWITCHING IT BACK ON, THE INTERNET WAS UNAVAILABLE. I phoned Telkom Mobile Dept directly again the next day & this time, they gave me completely different setting from the day before, that did not work at all. I told the lady the setting was not the same, but she proceeded to argued with me about this, lol. Then in a moment of panic wanted to transfer me back to the ADSL/Fixed Line dept to avoid my questions regarding their settings being different in the space of 24hrs. Then I asked to speak to the Supervisor, whom they said was busy, but I asked to wait & @ exactly after an hour they HANGED UP ON ME? CAN YOU BELIEVE THAT? THEY LITERALLY PUT THE PHONE DOWN ON A CUSTOMER? This is just a Telkom Integrated Sim, why can't anyone at Telkom get this SIM working.... or is it a **** to get customers signed up? Yor Vodacom is expensive, but there service is better. Get what you pay for is definitely an accurate analysis here.