FS
Fanus S
1 reviews | Active since Nov 2009
26 Jun 2018, 19:27
Telkom Integrated SIM
I am trying to have my secondary Integrated SIM activated. I keep on sending messages to Telkom via Twitter and Facebook with no response from Telkom. My message to Telkom: "...so I have collected another Integrated SIM from the Telkom store today. They have tried everything to try and get it to start working, but nothing so I have to revert back to you guys again. Currently, I keep getting an SMS saying that the SIM is Out Of Bundle. Whatever the problem, it is exactly the same problem that I had on the first SIM card. So whatever you did to fix the first SIM, please apply the same fix for this SIM. SIM card nr ********** 272 ICCID Nr: ********** ********** 605547 and the associated landline nr ********** 750."
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Replies (3)FS
Fanus S's updateReviewer Update
27 Jun 2018, 14:10Ok, so since Telkom refuses to assist me via Twitter and Facebook, I have phoned 10210, only to be re-directed to Sales at 10213. The technical support section has asked that I have to speak to sales so they can "UPDATE MY CALL BALANCE" on ***. When I tried contacting 10213, Telkom systems were off-line and the rep told me to phone back later. I don't know what to do anymore. Please assist!!!!!!
FS
Fanus S's update27 Jun 2018, 14:10
Reviewer Update
Ok, so since Telkom refuses to assist me via Twitter and Facebook, I have phoned 10210, only to be re-directed to Sales at 10213. The technical support section has asked that I have to speak to sales so they can "UPDATE MY CALL BALANCE" on ***. When I tried contacting 10213, Telkom systems were off-line and the rep told me to phone back later. I don't know what to do anymore. Please assist!!!!!!
Telkom's replyOfficial
08 Jul 2018, 09:48Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply08 Jul 2018, 09:48
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
FS
Fanus S's updateReviewer Update
08 Jul 2018, 20:12Thank you, but this has finally been resolved in the meantime.
FS
Fanus S's update08 Jul 2018, 20:12
Reviewer Update
Thank you, but this has finally been resolved in the meantime.