1 reviews | Active since Jul 2016
Telkom Integrated Data Service not working: already waiting over 14 weeks for assistance
<p>Summary of communications</p> <p>--------------------------------------</p> <p>1. My original posting on Hellopeter was on 24/07/2016 at 13.45 (detail 1. below)</p> <p>2. Reply received from Telkom on 26/07/2014 which stated someone will contact me (detail 2. below)</p> <p>3. My second posting on Hellopeter is on 16/08/2016 at 11.40:</p> <p> 21 days after reply received from Telkom and no-one from Telkom has contacted me as promised.</p> <p>My initial request for assistance was directed to Telkom on 8 May 2016, thus no assistance from Telkom for more than 14 weeks (fourteen weeks) up to today, 16 August 2016.</p> <p>What more can I say or do…</p> <p> </p> <p>Detail</p> <p>----------</p> <p>Detail 2. Telkom answer received 26/07/2016 via Hellopeter:</p> <p>----------------------------------------------------------------------------------</p> <p>Official private business reply</p> <p>Hi Leonkla</p> <p>Thank you for making contact with us <br /> <br /> This response serves as confirmation that your query has been received and we will contact you.</p> <p>We really do apologize for any inconvenience caused to you.<br /> <br /> Your reference number is: AI ********** <br /> Regards<br /> Luleka <br /> Telkom Social Media Team</p> <p> </p> <p> </p> <p>Detail 1. Original posting on Hellopeter 24/07/2016: </p> <p>-----------------------------------------------------------------------</p> <p>Telkom: I am a totally invisible Telkom Integrated Data Service client!</p> <p>Telkom Integrated Data Service not working:</p> <p>Below is a summary of my communication and experience with Telkom over the past 11 weeks, which led to my perception of being invisible to the service provider.</p> <p> </p> <p>I have to date sadly received NO assistance whatsoever to get this service actually functioning. A service which was offered to me by Telkom on their own accord… </p> <p> </p> <p>Summary as follows:</p> <p>References received: [ ********** 5]; [ ********** 4]; [ ********** 9]; [ ********** 4]; [ ********** 1]; [ ********** 3]</p> <p> </p> <p>Second Telkom Facebook posting: 23 July 2016</p> <p>First Telkom Facebook posting: 21 July 2016. <br /> </p> <p>My request below for assistance refers. <br /> No feedback yet. ...</p> <p>Can I please have feedback? Thanks</p> <p> </p> <p>Telkom Integrated Data Service not working:</p> <p>1. I have been a Telkom customer for over 40 years now, and have over all these years mostly received exceptional service.</p> <p>2. I was also very impressed with the launch of the new Telkom Integrated Data Service and looked forward to utilise the system.</p> <p>3. However, since 8 May 2016 when I received the Telkom Integrated Data Service sim and set up my smart phone, I have:</p> <p>3.1 phoned 10210 over 5 times for assistance</p> <p>3.2 I have asked for help on Telkom’s website</p> <p>3.3 I have phoned 10213 over 3 times</p> <p>3.4 have been transferred backwards and forwards to other departments</p> <p>3.5 I have sent numerous e-mails</p> <p> But till today nobody has assisted me to actually get this service working.</p> <p>4. Please, is there someone in Telkom who can kindly assist me to get this connection working?</p> <p> </p> <p>Your assistance will be appreciated.</p> <p> </p> <p>-------------------------------------------------------------------------------------------------------------------</p> <p> </p>