MZ
M Z
1 reviews | Active since Jul 2011
17 Mar 2016, 09:07
Telkom Integrated Data Service
I have also had a problem with Telkom Integrated Data Service - it sounds like a great idea but the Call Center is clueless about the product and resolves any call by transferring from one department to the next - even Technical cannot assist because the sim did not come with a mobile number (?)- who then transfers to Telkom Mobile - which automated response requests a Access code (??) which I do not have - no possibility to return to an operator - but I digress :<br> <br> Surely there must be a dedicated department that would assist customers with this new unsolicited service thrust upon them after they have chosen to make use of it?
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Telkom's replyOfficial
17 Mar 2016, 10:08Hello Zumpt,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please note that if the SIM was acquired at a Telkom store, you will then need to request activation in-store. If the SIM was in fact delivered, the receipt provided contains a telephone number at which you will be able to request activation.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please note that if the SIM was acquired at a Telkom store, you will then need to request activation in-store. If the SIM was in fact delivered, the receipt provided contains a telephone number at which you will be able to request activation.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply17 Mar 2016, 10:08
Official
Hello Zumpt,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please note that if the SIM was acquired at a Telkom store, you will then need to request activation in-store. If the SIM was in fact delivered, the receipt provided contains a telephone number at which you will be able to request activation.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please note that if the SIM was acquired at a Telkom store, you will then need to request activation in-store. If the SIM was in fact delivered, the receipt provided contains a telephone number at which you will be able to request activation.
***
Regards
Keagan
Telkom Social Media Team
Best regards,