Telkom Insurance/Repairs Centre

I took my phone in for repairs almost two months ago at Telkom Westgate and i was told it would be ready in 21 working days. They said I'd be kept in the loop through sms. The only communication i recieved the acknowledgment of receipt, early Jan.

I then went to enquire at the store end of Jan about what was happening. After standing in a long queue, I was told to contact the call centre. I did that and there was no answer. I called the store, they told me that consultant that told me to call the call centre misled me. Terrible service. They promised to call back once they got to the bottom of it. They didnt. I went again to the store a week later, still i wasnt helped. My phone couldnt be tracked down.

Its been 6 weeks now, many visits to the Telkom store, long queues, dozens of calls to different stakeholders and numerous emails to the insurance department later. I still have no clue what's happening with my phone and nobody has the answers!

This is unacceptable! Im paying for a phone i don't have!