TELKOM INSURANCE WORST THING EVER

worst network to be using the insurance which is finrite is not helpful at all. lost my phone on the 3rd of March and only got a new one on the 21st of May after having to fight with them everyday. They donnot give you feedback you must be the one calling them to find out if they have feedback regarding your claim. I got a new phone on the 21st May which I used for one day and the phone gave me problems I contacted the insurance and they promised to get back to me which they did not as usual, took it to the store where I opened the account they told me that I need to wait for the courier guys to come fetch it, todate I still have the device with me and still waiting for them to collect it. when I call the Finrite insurance I'm always told they escalating the matter which I feel they not. this kind of behaviour is unacceptable as we pay our monthly premiums but not assisted when we have a problem. I'm really angry because I have to buy a device because im still waiting for feedback.