Telkom insurance terrible customer experience

Telkom insurance terrible customer experience. I logged claim at Telkom store in Sandton City, for my damaged device on the 2024/12/18 Job TRJ194558 Received acknowledgement of the claim from telkom on 2024/12/21. Since then i have been sending follow up emails to find out what is the status of my claim till today 2025/01/21. It has been a full month without a phone, even worse no update from Telkom insurance regarding the status of my claim. After sending a follow up email i was responded by Consultant Dudu stating that due to December holidays there has been a delay processing my claim and i should wait for 7 to 14 working days for feedback. Waited for the duration as advised, and emailed again for feedback was then told again that the claim is still under assessment by consultant Sibusiso M on 2025/01/20. What is so frustrating is that i as a paying client i have to constantly make follow ups and Telkom insurance does not even bother to update me on the status of my claim. Its now a full month without a device, and all i am being told is that the claim is under assessment. I will not ever recommend anyone to bother taking up a contract with this service provider, as they have zero regard to their customers.