Telkom insurance service sucks

I have had the worst experience from a Telkom insurance inbound call centre agent. His name is Lehlohonolo, he was just disrespectful from the time he picked up the call. This paints a really bad picture about Finrite as they are underwriting this mobile insurance for Telkom and as my first experience with the company Lehlohonolo really degraded the name of this institution. I think they just take anyone off the street to work in their call centre because firstly a call centre agent does not use words such as "huh uh" which he did rudely while I was speaking. Secondly a call centre agent does not speak over the client u wait for breather than respond. Thirdly a call centre agent or any employee does not insist on something the client advice's is not so. And lastly u never drop a call in a clients ear unless that client is using foul language and u advice the client u are now going to drop this call. Lehlohonolo did all this and the best part is the team leader by the name of Andile refused to speak to me and to this hour did not return my call like she promised.

I took my device into a Telkom store to be repaired of which I was adviced I would receive a call for my excess that needs to be paid within 21 working days. I did not receive this call and when I called and this rude Lehlohonolo picked up the phone I was adviced they tried calling me on a number I never in my life had. So now because of the incompetence of the employees of telkom and finrite I now need to wait even longer for my device over and above the already ridiculous 21 working days.

I have experienced bad service from telkom previously but this was the icing and the cherry on the cake.