Telkom Insurance parethetic service.

I lost 2 two cellphone that were on contract and insured through Telkom insurance. The claim was submitted late November but to date I am still waiting for the units to be delivered. I went to the store to follow up numerous time but I am appalled by the terrible service I have received. On Friday 10/01/2020 I called the call center number after I was requested to resend the address where the phones need to be delivered to I was on the phone for over 50 minutes with Letitia Janson who would not let me speak to Natasha Classen who is allegedly the manager but is never available to take calls she confirmed that the two phones will be delivered by no later 14/01/2020. I still do not have the phone :-( I called the call center this morning and the rude lady I spoke to (which is a norm) told me that the phone was not delivered because the supplier does not have my number to call me, I gave her my number and asked her to find out from the supplier when can I expect the delivery. I was kept on hold for a further 30 minutes until I had no other option but to put the phone down. I guess I need to wait another 6 weeks for the phone to be delivered.