Telkom Insurance is nonsense!

In July of last year,I logged a claim on my Telkom insurance (the phone was a contract phone and I finished paying it off but continued with the insurance aspect). When I still had the contract, I had claimed to get my phone fixed and this was done swiftly but I guess with Telkom, you only matter or rather your query, when they still need payment from you because I have tried multiple times to get them to intervene and I have either gotten an attitude or empty promises (it even took them forever to cancel this insurance with them). My phone was picked up in July 2025 and in August 2025 (8th), I was asked for documents which they should have already had but I sent them anyway. They kept asking me for the same things and would tell me what I’m sending them doesn’t match what they have via email but on the phone, they don’t know what that means because they can see that it’s accurate.

In November 2025, only then did I get notified of delivery of the phone. I picked it up and all the details/info on the outside was correct but the device inside wasn’t. I reported this immediately to the courier and they advised to call the insurance company, which I did shortly after (same day). I emailed pictures and all relevant details, since then nothing has happened. They keep asking me to send things that I don’t understand. Today, I received an email (in the thread that shows exactly what my problem is), asking me what I need help with as my insurance has been cancelled, almost as though “you shouldn’t have any business with us”.

I literally just want my phone back, that’s all! I will fix it myself, even though I was paying the insurance all the way past them having my phone for a while and not fixing it. And I will never ever engage with Telkom again!