telkom insurance is nonsense!

On the 12th of November 2018 my phone was ****** and I reported the matter to Telkom insurance which is administered by Finrite insurance, I provided them with all the necessary documentation and was advised that they will provide me with a case number within 48 hours, which I did not receive until I called them several times requesting for it and got rude consultants who just did not want to listen to reason nor answer my questions.

I was advised to make payment on the 23rd of November as the insured phone had an excess fee which I paid the same day and was advised that the payment had been recieved.

I was then advised that the handset would be delivered by the 30th of November and was given a waybill number to track the delivery, I called Telkom insurance over 32 times in the last month and 4 weeks later am still being told that the phone will be delivered nextweek.

Had I known that this is how Telkom operates I would not have even bothered to get anything from them.