Telkom insurance finrite is the worst ever

So I brought a phone on contract from Telkom, insured it with Telkom insurance (finrite). My phone was ****** on the 01/01/2021, I tried contacting them by calling and emailing the contact details provided on the insurance schedule, however, the number does not go through and the email bounces back(not delivered), as the email is not in existence anymore. I mean when you as the insurance changes contact details, how do you expect the clients to claim or contact you? Monthly they are too fast to deduct from the bank what is due to them, but they are too slow to assist when in need. So what must happen now? I even tried calling Telkom, the call centre agent there gave me some number to call, still I have been holding for almost 2 hours, my airtime is gone. For what? Poor service? Worst of all, I tried submitting my claim on the Telkom website, my claim can't go through because "my policy number does not exist". Wow, I am defeated. I have had bad service or experience since day 1 from Telkom, and I keep going back, because hey it is cheaper, but the client service is poor. No more.