Telkom insurance finrite

Hi There,

I lost my Huawei P20 Pro on Friday, 30 October 2020, around 8 in the morning. My name is Cebo Gqadushe, I have 2 cellphone devices with Telkom insurance finrite under my name, as according to my understanding. 1 other cellphone device has been cancelled by finrite (says, numerous call centre agents and Kenilworth centre store I've spoken with), main question here is who cancelled the insurance? when did I give authority to cancel my cellphone Huawei P20 Pro black? In my knowledge I still have my device insured by Finrite via Telkom. I have been paying for months and months now, all of a sudden it's cancelled, huh?

At this time of the month I haven't had any response from either Finrite (their number goes AWOL) or admin plus no email feedback as I don't have a phone at all. Debit order went through past month as always. I'm very angry and furious about this issue as I don't know where to from here as customer and reliable customer to them for over 2 to 3 years. Their service is very unorganised.

Contactable details: *** Girlfriends number: *** (after hours 18:00)

Regards, Cebo Gqadushe