Telkom insurance - Finrite

I've put in my claim on the 31st of January, as my phone was ******, to date I cannot get a straight answer as to the progress of my claim, as I have submitted all documentation required. Its a average of 25 minutes wait for your call to be taken, most of the time the agent cuts the call within 2seconds of taking the call, I've now got a hold of a agent who did her security checks and put me on hold for a further 10minute and cut the call on me. I am disgusted with your service. I've spoken to 4 different agents who said they will get back to me in the last 3 weeks and to date no feedback. If this is how you run your business you should just shut down. I am expecting a prompt response from you as my next step is the ombudsman.