Telkom Insurance (Finrite).

I have cell phone Insurance with Telkom Insurance (Finrite). I logged a claim on the 13 April 2018 since I got ****** and my phone was ******.

I have called finrite numerous times and spoke to Thuto (2 May 2018) who told me that Telkom underwriters have not gotten back to him. He promised to call me back before end of business day (2 May 2018) , but he never did. I called Telkom and they referred me back to finrite. I called finrite again on 3 May 2018 and Thuto made me wait so long on the phone as apparently he was talking to the "people responsible for the claim". He told me that he cannot get hold of Telkom, but once again assured me that he will call me back. He again didn't keep to his promise.

I have been paying insurance insurance premiums every month without missing a payment and now that I have a claim the process is being delayed.

This is by far the worst service ever!!