Telkom insurance (finite)

My phone was ****** in my car on the 16 January 2018. I've been calling them each and everyday for feedback and any procedures. When I call call them I spoke to one of the lady that I didn't hear her name very well because when you call the is always the notice and they will keep on saying they can't hear you and that one you are in a quite place. The lady said to me they didn't receive any document from me. I told her to check them and she did get them. She said she will take the matter to the manager. When I called again on Monday they told me I should have a reference number. And it's surprising that I gave them an ITCnumber. Then that's where they said I should call them again after 48 hours. I spoke to another consultant he told me that they just received my claim on the 1st of February 2018 and I claimed on the 29-20 January 2018. I'm shocked when they told me my claim its still under the process. They have to receive a usage/USA version. I'm not sure what is called. They told me to call again on Wednesday. When I called on 14 February 2018 they told me that they just received a usage so they will send me an email tomorrow. The telkom Insurance has rude consultants. They can speak properly with you. They are not sticking to their promises as stated in the contract. Even today I haven't got my device. I want to terminate my insurance contract because they not helping me. And it's sad because they debuting every month. Their service is very bad. I wouldn't advise anyone to take the insurance with them. I really need to expose these people. TELKOM AND YOUR USELESS INSURANCE!!!!