Telkom insurance

Your service is very bad 👎👎👎👎 you force us to take insurance and contracts with you upon claim or service delivery you do not deliver .I submitted a claim with all the necessary documents and I was advised that I will receive feedback from 24 to 48 hours and now it's over that yet you still call me every day to take up contracts with you 😠😠😠😠 whilst I receive no feedback we do not claim or pay insurance money because we have extra money or it's a fun thing to do please learn to put customers needs first now an sent from pillar to post and if I will not be assisted its best to be given a clear direction or response ***