Telkom Insurance Device Claim

I am absolutely outraged and beyond frustrated with the appalling service I have received from Telkom's device insurance company. When I initially submitted my claim, I was assured that my phone would be delivered within 7 working days. Here we are, on the 7th day, and I have yet to receive my device. This delay is not only inconvenient but completely unacceptable, as I have had to rely on other people's phones to stay in contact with both personal and professional matters. The fact that I’ve been forced to inconvenience others to cover for the inefficiency of your service is a testament to just how poorly this situation has been handled. I am deeply dissatisfied with the lack of communication, the failure to meet the promised timeline, and the overall lack of accountability displayed by your company. I trusted Telkom to deliver on its promises, but instead, I’ve been left in limbo, with no clear update or resolution in sight. I am extremely disappointed by this experience, and it is incredibly frustrating to see my expectations shattered by such a negligent level of service. I expect immediate action to resolve this, and I will not tolerate any further delays or excuses.