Telkom insurance device claim

I had since logged a claim for a lost device 5 days ago however am not getting any responses, Finrite responded and said the insurance is now handled by another company and i sent my claim to the given emails but no one is responding. I have even logged another claim on the Telkom website but i have not received any call back or e-mail response. Below is the response i received from finrite:

Dear Customer,

Kindly note that Finrite does not Administered Telkom anymore. For more information please contact Adminplus;

All Claims, Policies and Excess paid was handed over to Adminplus to assist Telkom Clients:

Telephone: ***

WhatsApp: ***

*** - (email address for claims) ***. ***

https://telkom.adminplus.co.za/claim - (Link for online claims submission)

https://telkom.adminplus.co.za/contact-request-a-callback/ - (Request to be contacted)

For Policy queries or amendments please email : ***

Should you have any queries, please feel free to contact the writer hereof.

Kind Regards,

Info & Complaints

Finrite Administrators (Pty) Ltd Building 3, Constantia View Office Park | Hogsback Avenue, Quellerina. P O Box 22524 | Helderkruin | 1733 t + ***4 | f +***0

www.finrite.co.za