Telkom insurance delays. The worst service ever!

Telkom insurance is the worst.

I booked my phone in for repairs at Telkom, The Glen Mall on the 26 May 2025.

I was told that the repairs would take anything from 7-21 business days.

Today, I went into the store to check if my phone was not yet in for repairs as I have not recieved any communication since booking the phone in, and to my shock, I was told that the phone was only collected from the store on 6 June, two weeks later from when I had booked it in because they had issues with their courier company. But they did not even have the decency to even inform me about this.

I use my phone for work and this has caused a huge inconvenience on my part. I asked them if they could expedite the repairs and I was told they have no control over that, which means I still need to wait at least another 3 weeks at most before I get my phone back. This is completely unacceptable because the delay comes from Telkom side.

This is a lesson, going forward I will not longer opt to take out Telkom insurance, I will go with an external service provider. As soon as my phone is back from repairs, I am cancelling my contract with them. Please intervene!