Telkom insurance complain.

I have a Contract with Telkom through Mondo, I had lost my phone and asked Telkom to assist with my request and there is no response. when took out the contract I was told that there is an insurance that covers the phone in case of theft and all that. But to my surprise I was told I didn't have insurance, or the insurance was cancelled. the only insurance that I cancelled was the vuka (funeral cover). I asked them to provide me with the recording and I am still waiting even today as I had this contract taken over the phone, Below are the email trail of communication that I tried sending out to have this issue addressed.

can you please assist in putting this issue to rest as I am still paying for the contract, but I don't have the device. Good day,

Kindly note that I have requested assistance with the query below and until now there is no feedback, I was promised that an investigation will be done but until today there is nothing. I was given a case number RCO422831 on the 27th of July and promised that feedback will be provided withing 2 business days from there and to my surprise its almost 20 days later and no one has tried to contact me. Can I please request that this issue be escalated.

Regards Collin ***

From: Telkom Claims | Admin Plus <***> Sent: Tuesday, July 25, 2023 11:13 AM To: Collin Leshabane <***> Subject: RE: ***

Good day,

Please contact Telkom customer care for that we only deal with insurance claims on our end.

From: Collin Leshabane <***> Sent: Tuesday, July 25, 2023 11:04 AM To: Telkom Claims | Admin Plus <***> Subject: RE: ***

Can we please get the recording of what I was offered please.

Mr Collin Leshabane Senior ICT Support Consultant | Operations

E: *** T: +***3 W: www.wits.ac.za/sbs/

Commerce, Law & Management Building, 1st Floor, Office 172, Braamfontein Campus West, Johannesburg, South Afirica

From: Telkom Claims | Admin Plus <***> Sent: Tuesday, July 25, 2023 11:02 AM To: Collin Leshabane <***> Subject: RE: ***

Good Day,

Please send proof to *** as I do not pick up any insurance policy.

From: Collin Leshabane <***> Sent: Friday, July 21, 2023 7:18 PM To: Telkom Claims | Admin Plus <***> Subject: RE: ***

Good afternoon,

Everything was done online, the agent who called me for the device even told me that should anything happen to the device I qualify for the same if not the latest model if the one I was using is not available. Can you please assist in investigating this issue as I am now being inconvenienced.

Regards Collin

Mr Collin Leshabane Senior ICT Support Consultant | Operations E: *** T: +***3 W: www.wits.ac.za/sbs/

Commerce, Law & Management Building, 1st Floor, Office 172, Braamfontein Campus West, Johannesburg, South Afirica

From: Telkom Claims | Admin Plus <***> Sent: Friday, July 21, 2023 3:12 PM To: Collin Leshabane <***> Subject: RE: ***

Good day,

I do apologies about this, the store where you got the device from did you apply for insurance there because as far as I can see nothing was added .

From: Collin Leshabane <***> Sent: Thursday, July 20, 2023 5:26 PM To: Telkom Claims | Admin Plus <***> Subject: RE: ***

Good afternoon,

I appreciate your response but would like to advice that, that is not what I was told when I took out the contract. Can we please investigate and get to the bottom of this issue as the agent confirmed to me that the device comes with insurance. I would have even tried to blacklist it if this device was not insured. I would also request the recording and transcripts of the inception of this contract as this is where and when it was confirmed that the device was insured. I won’t appreciate keeping paying for a device that I don’t have. If this is not resolved asap, I would therefore have no choice but to take legal steps so I can get this fixed.

Kindly contact me tomorrow with the way forward with my contract documentation.

Regards Collin Leshabane ***

Mr Collin Leshabane Senior ICT Support Consultant | Operations E: *** T: +***3 W: www.wits.ac.za/sbs/

Commerce, Law & Management Building, 1st Floor, Office 172, Braamfontein Campus West, Johannesburg, South Afirica

From: Telkom Claims | Admin Plus <***> Sent: Thursday, July 20, 2023 3:40 PM To: Collin Leshabane <***> Subject: RE: ***

Good Day,

There is no insurance policy on your name.

From: Collin Leshabane <***> Sent: Thursday, July 20, 2023 11:58 AM To: Telkom Claims | Admin Plus <***> Subject: RE: ***

Good day,

Kindly find attached completed document and the statement.

Regards

Mr Collin Leshabane Senior ICT Support Consultant | Operations E: *** T: +***3 W: www.wits.ac.za/sbs/

Commerce, Law & Management Building, 1st Floor, Office 172, Braamfontein Campus West, Johannesburg, South Afirica

From: Telkom Claims | Admin Plus <***> Sent: Thursday, July 20, 2023 11:22 AM To: Collin Leshabane <***> Subject: RE: ***

Good Day, Please complete a claim form and send a latest Telkom statement. From: Collin Leshabane <***> Sent: Thursday, July 20, 2023 8:49 AM To: Telkom Claims | Admin Plus <***> Subject: *** Good day, Kindly find attached for assistance with the claim of my lost phone. Regards Collin *** Mr Collin Leshabane Senior ICT Support Consultant | Operations

Good day,

Kindly note that I have requested assistance with the query below and until now there is no feedback, I was promised that an investigation will be done but until today there is nothing. I was given a case number RCO422831 on the 27th of July and promised that feedback will be provided withing 2 business days from there and to my surprise its almost 20 days later and no one has tried to contact me. Can I please request that this issue be escalated.

Regards Collin ***

From: Telkom Claims | Admin Plus <***> Sent: Tuesday, July 25, 2023 11:13 AM To: Collin Leshabane <***> Subject: RE: ***

Good day,

Please contact Telkom customer care for that we only deal with insurance claims on our end.

From: Collin Leshabane <***> Sent: Tuesday, July 25, 2023 11:04 AM To: Telkom Claims | Admin Plus <***> Subject: RE: ***

Can we please get the recording of what I was offered please.

Mr Collin Leshabane Senior ICT Support Consultant | Operations

E: *** T: +***3 W: www.wits.ac.za/sbs/

Commerce, Law & Management Building, 1st Floor, Office 172, Braamfontein Campus West, Johannesburg, South Afirica

From: Telkom Claims | Admin Plus <***> Sent: Tuesday, July 25, 2023 11:02 AM To: Collin Leshabane <***> Subject: RE: ***

Good Day,

Please send proof to *** as I do not pick up any insurance policy.

From: Collin Leshabane <***> Sent: Friday, July 21, 2023 7:18 PM To: Telkom Claims | Admin Plus <***> Subject: RE: ***

Good afternoon,

Everything was done online, the agent who called me for the device even told me that should anything happen to the device I qualify for the same if not the latest model if the one I was using is not available. Can you please assist in investigating this issue as I am now being inconvenienced.

Regards Collin

Mr Collin Leshabane Senior ICT Support Consultant | Operations E: *** T: +***3 W: www.wits.ac.za/sbs/

Commerce, Law & Management Building, 1st Floor, Office 172, Braamfontein Campus West, Johannesburg, South Afirica

From: Telkom Claims | Admin Plus <***> Sent: Friday, July 21, 2023 3:12 PM To: Collin Leshabane <***> Subject: RE: ***

Good day,

I do apologies about this, the store where you got the device from did you apply for insurance there because as far as I can see nothing was added .

From: Collin Leshabane <***> Sent: Thursday, July 20, 2023 5:26 PM To: Telkom Claims | Admin Plus <***> Subject: RE: ***

Good afternoon,

I appreciate your response but would like to advice that, that is not what I was told when I took out the contract. Can we please investigate and get to the bottom of this issue as the agent confirmed to me that the device comes with insurance. I would have even tried to blacklist it if this device was not insured. I would also request the recording and transcripts of the inception of this contract as this is where and when it was confirmed that the device was insured. I won’t appreciate keeping paying for a device that I don’t have. If this is not resolved asap, I would therefore have no choice but to take legal steps so I can get this fixed.

Kindly contact me tomorrow with the way forward with my contract documentation.

Regards Collin Leshabane ***

Mr Collin Leshabane Senior ICT Support Consultant | Operations E: *** T: +***3 W: www.wits.ac.za/sbs/

Commerce, Law & Management Building, 1st Floor, Office 172, Braamfontein Campus West, Johannesburg, South Afirica

From: Telkom Claims | Admin Plus <***> Sent: Thursday, July 20, 2023 3:40 PM To: Collin Leshabane <***> Subject: RE: ***

Good Day,

There is no insurance policy on your name.

From: Collin Leshabane <***> Sent: Thursday, July 20, 2023 11:58 AM To: Telkom Claims | Admin Plus <***> Subject: RE: ***

Good day,

Kindly find attached completed document and the statement.

Regards

Mr Collin Leshabane Senior ICT Support Consultant | Operations E: *** T: +***3 W: www.wits.ac.za/sbs/

Commerce, Law & Management Building, 1st Floor, Office 172, Braamfontein Campus West, Johannesburg, South Afirica

From: Telkom Claims | Admin Plus <***> Sent: Thursday, July 20, 2023 11:22 AM To: Collin Leshabane <***> Subject: RE: ***

Good Day, Please complete a claim form and send a latest Telkom statement. From: Collin Leshabane <***> Sent: Thursday, July 20, 2023 8:49 AM To: Telkom Claims | Admin Plus <***> Subject: *** Good day, Kindly find attached for assistance with the claim of my lost phone. Regards Collin *** Mr Collin Leshabane Senior ICT Support Consultant | Operations