TELKOM INSURANCE CLAIMS

Telkom Insurance is really messing with my head. First of all, when I called and needed to submit my claim. I was told not to fill in the forms (which was what the website told me to do) I was just supposed to send a copy of my I.D and my affidavit form to ********** which has been done. No feedback was given to me at any point, and EVERY TIME I TRY AND CALL TELKOM INSURANCE THEY KEEP ANSWERING AND PUTTING DOWN THE PHONE IN MY EAR, IT ALWAYS RINGS AND NOBODY PICKS UP AS WELL! So tell me, what type of team leaders or managers do you guys have that are supposed to be monitoring incoming calls and seeing if the people are actually attending to calls. After my fifth try at it, I gave up. I pay for insurance every damn month, so why should it be a hassle to pay me out for my device? Why do I then have insurance? If you ask me, I would never suggest anyone signing up for telkom insurance, due to your lack of service you have for your customers and the lack of urgency and support you have for people you guys successfully debit every end of the month.