Telkom Insurance Claim Nightmare

I am writing to express my extreme frustration with Telkom's customer service regarding my ****** tablet, which was insured through my contract. Despite never missing a payment, I have encountered numerous obstacles in trying to file a claim.

Here is a summary of my experience:

- I reported the ****** tablet to Telkom immediately after it was ******. - Telkom advised me that the IMEI number did not match and instructed me to visit the store to obtain Proof of Purchase. - I obtained the proof of purchase, yet Telkom still couldn't blacklist the device. - Store staff claimed the device wasn't covered under insurance, despite my monthly payments and proof of invoice confirming the device's insurance coverage. - The store supervisor provided contact information for follow-up, but no progress has been made.

It has been over three months since the theft, and I continue to pay insurance premiums for a device I no longer possess. I have received no updates, and my WhatsApp inquiries and phone calls have yielded no resolution.

Is legal action the only way we can resolve this?@Telkom