1 reviews | Active since Nov 2016
Telkom Insurance Claim
<p>Hi</p> <p>My cellphone got ****** on 18/03/2017. It was blacklisted through the Telkom Customer call centre on 20/03/2017 by a consultant named clint. As there was a problem blacklisting through IMEI 1, IMEI 2 was used.</p> <p>I had to call the call centre twice before I got a itc no from them. The case was then lodged with Kleinvlei Police Station. </p> <p>On 23 March 2017, I spoke to Mpho at the insurance call centre and was advised of the documentation to submit. This documentation was submitted via e-mail on 23 March 2017. A response was received to blacklist the phone's IMEI 1 which was done immediately. No response wrt a new ITC no was received subsequently. </p> <p> </p> <p>On Tuesday, 04 April 2017, I called the Insurance Claims centre and spoke to Mpho again. She informed me that they are waiting on the Usage Report and once received, she will call me the following day.</p> <p> </p> <p>Today, I called the call centre once again as no call was received from Mpho. This time I spoke to Jennifer. She informed me that I will have to go through the whole process of blacklisting the phone and getting a new ITC no.</p> <p> </p> <p>It would seem as if they are happy to take my money but not willing to honour my claim. The level of service from Telkom's Insurance is non-existent.</p> <p> </p> <p>It is pathetic to receive this type of service from a company that is professed to be a leader in their field.</p> <p> </p> <p>Regards</p> <p> </p> <p>Marlon Issel</p>
Good day,
We acknowledge your query & we apologize for the inconvenience caused.
Please private message us the affected number.
Kind regards
William
Telkom Social Media Team
Good day,
We acknowledge your query & we apologize for the inconvenience caused.
Please private message us the affected number.
Kind regards
William
Telkom Social Media Team
I HAVE NOW RECEIVED 3 COMMUNICATIONS FROM TELKOM TO TELL ME EXACTLY NOTHING.
I HAVE RECEIVED COMMUNICATIONS FROM MOENIEB WHICH READS:
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your Reference: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
THEN I RECEIVED ONE FROM WILLIAM WHICH READ:
Good day,
We acknowledge your query & we apologize for the inconvenience caused.
Please private message us the affected number.
Kind regards
William
Telkom Social Media Team
AND THIRDLY FROM BUSI WHICH READS:
Good day Marlon,
Please note that in a process of claiming from Finrite, Telkom can only assist with blacklisting the device and providing the ITC reference number. Once that has been done, you need to contact Finrite for the claim.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
I AM NO NEARER TO SOLVING MY PROBLEM.
DOES THERE INCOMPETENCE HAVE NO END. DO THEY NOT UNDERSTAND THE PROBLEM OR DON'T THEY WANT TO.
I KNOW THAT FINRITE DOES THEIR INSURANCE. I HAVE SENT FINRITE ALL THE DOCUMENTATION NEEDED.
FURTHERMORE, I DO NOT PAY FINRITE SEPERATELY FOR INSURANCE, IT IS PAID AS PART OF THE MONTHLY TELKOM CONTRACT. SO WHY ALL THE RUN AROUND.
TO THINK THAT I HAVE MORE THAN 2 TELKOM CONTRACTS AND RECEIVE THIS KIND OF TREATMENT IS REDICULOUS.
MAYBE I SHOULD JUST GO TO THE CONSUMER PROTECTION AUTHORITY.
UNFORTUNATELY I CANNOT TERMINATE MY CONTRACTS NOW BUT WILL DEFINITELY NOT RENEW OR UPGRADE IN A COUPLE MONTHS TIME.
I THINK THIS WHY THEY WANT ALL REPLIES AS PRIVATE SO THAT THERE BS DO NOT COME TO LIGHT.
I HAVE NOW RECEIVED 3 COMMUNICATIONS FROM TELKOM TO TELL ME EXACTLY NOTHING.
I HAVE RECEIVED COMMUNICATIONS FROM MOENIEB WHICH READS:
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your Reference: AI **********
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
THEN I RECEIVED ONE FROM WILLIAM WHICH READ:
Good day,
We acknowledge your query & we apologize for the inconvenience caused.
Please private message us the affected number.
Kind regards
William
Telkom Social Media Team
AND THIRDLY FROM BUSI WHICH READS:
Good day Marlon,
Please note that in a process of claiming from Finrite, Telkom can only assist with blacklisting the device and providing the ITC reference number. Once that has been done, you need to contact Finrite for the claim.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
I AM NO NEARER TO SOLVING MY PROBLEM.
DOES THERE INCOMPETENCE HAVE NO END. DO THEY NOT UNDERSTAND THE PROBLEM OR DON'T THEY WANT TO.
I KNOW THAT FINRITE DOES THEIR INSURANCE. I HAVE SENT FINRITE ALL THE DOCUMENTATION NEEDED.
FURTHERMORE, I DO NOT PAY FINRITE SEPERATELY FOR INSURANCE, IT IS PAID AS PART OF THE MONTHLY TELKOM CONTRACT. SO WHY ALL THE RUN AROUND.
TO THINK THAT I HAVE MORE THAN 2 TELKOM CONTRACTS AND RECEIVE THIS KIND OF TREATMENT IS REDICULOUS.
MAYBE I SHOULD JUST GO TO THE CONSUMER PROTECTION AUTHORITY.
UNFORTUNATELY I CANNOT TERMINATE MY CONTRACTS NOW BUT WILL DEFINITELY NOT RENEW OR UPGRADE IN A COUPLE MONTHS TIME.
I THINK THIS WHY THEY WANT ALL REPLIES AS PRIVATE SO THAT THERE BS DO NOT COME TO LIGHT.
ONE THING I CAN TELL YOU, IS VODACOM RESOLVES THEIR ISSUES INSTEAD OF GIVING THEIR CUSTOMERS THE RUN AROUND.
ONE THING I CAN TELL YOU, IS VODACOM RESOLVES THEIR ISSUES INSTEAD OF GIVING THEIR CUSTOMERS THE RUN AROUND.
On 20 April 2017, I received an sms from Telkom stating that my query will be attended to. Up untill this minute. Case Number ********** 1. They expect to get paid every month regardless. This I feel amounts to thievery. Insurance is the biggest **** their is. ***** your money and refuse to pay when the time comes. No wonder their is no law and order and accountability any more. It becomes a case of robbing the poor in every way possible.
On 20 April 2017, I received an sms from Telkom stating that my query will be attended to. Up untill this minute. Case Number ********** 1. They expect to get paid every month regardless. This I feel amounts to thievery. Insurance is the biggest **** their is. ***** your money and refuse to pay when the time comes. No wonder their is no law and order and accountability any more. It becomes a case of robbing the poor in every way possible.
It is almost a month later and no response. It would seem that thievery is the order of the day. Let me stop paying my contract and they will be the first to send a response regarding non-payment but still no response to the cellphone insurance claim.
It is almost a month later and no response. It would seem that thievery is the order of the day. Let me stop paying my contract and they will be the first to send a response regarding non-payment but still no response to the cellphone insurance claim.
I cannot even get through to their call centre. I tried calling 180 from my telkom sim to no avail. this is the worst customer service I have received in years. I used to be proud of telkom and even recommended them to friends only to receive this kind of service. I cannot wait for the contracts to expire so that can move to a new network.
I cannot even get through to their call centre. I tried calling 180 from my telkom sim to no avail. this is the worst customer service I have received in years. I used to be proud of telkom and even recommended them to friends only to receive this kind of service. I cannot wait for the contracts to expire so that can move to a new network.