TELKOM INSURANCE BY FAR THE WORST INSURANCE TO TAKE IF YOU WANT HUSTLE AND STRESS WHEN CLAIMING CHOOSE TELKOM INSURANCE

I SENT MY PHONE FOR REPAIRS 19/01/22. ON THE 21/01/22 WAS BOOKED IN FOR REPAIRS, ONLY 3/02/22 I GET AN EMAIL SAYING I MUST PAY ACCESS AND SEND PROOF OF PAYMENT TO *** , WHICH I DID. BEFORE PAYING I PHONED TELKOM INSURANCE I SPOKE TO THE MALE PERSON AND OBVIOUSLY ASKED ABOUT MY DEVICE THE GUY HAD GOOD CUSTOMERS SKILLS HE WAS ABLE TO TELL ME THE ASSESSOR FOUND CRACKS IN MY DEVICE ETC , I POLITELY TOLD HIM THE PHONE HAD WATER DAMAGE HENCE IT WAS NOT WORKING, WHICH WAS NOT NOT WRITTEN BY THE PERSON ACCESSING THE DEVICE. HE TRIED CALMING ME DOWN THAT MAYBE THE WATER DAMAGE WAS NOT SEARIOUS BUT I DID EXPRESS MY FEELINGS THAT USUALLY INSURANCE REPLACE WATER DAMAGE, THIS IS EVEN WORSE THAT THE REPORT MADE NO MENTION OF THE WATER DAMAGE. I PRACTICALLY ASKED THE GUY TO REPLACE MY DEVICE HE SAID THEY DID NOT HAVE DEVICE OF THAT MAKE IN STOCK SO I WOULD END UP WAITING LONGER , I ACCEPTED. 14 /02/22 I GET THE MESSAGE THEY ARE WAITING FOR SPARES !!! 27DAYS LATER, I WAS TOLD THEIR PHONE REPAIRS TAKE UPTO 21DAYS. 27 DAYS LATER I AM NOT GETTING A CALL I GET A ****** SMS I CALL ADMIN PLUS TO BE ASSISTANT BY THEIR WORST CONSULTANT EVER WHO COULD EASILY WIN AN AWARD FOR BEING USELESS AT HIS JOB, HE DID NOT EVEN CARE TO HELP ME LET ALONE UNDERSTAND WHY I AM FRUSTRATED INSTEAD HE WAS GLAD FOR ME TO SEND MY COMPLAINTS TO COMPLAINTS DEPARTMENT AS HE HAD NO OBLIGATION TO HELP. EVEN HIS MANAGER CAN LISTEN TO THE OUR CONVERSATION THEY WILL KNOW HOW HE SUCKS AT HIS JOB. NONE THE LESS OTHER INSURANCE WOULD HAVE REPLACED THE DEVICE BY NOW BUTTELKOM WILL PLAY DUCK AND DIVE ALTHOUGH THEY ARE THEIR ONE THAT PHONED AND OFFERED ME THE INSURANCE, I WOULD HAVE ADDED IT TO MY HOUSE HOLD INSURANCE THIS WOULD NOT BE HAPPENING. THEY WILL CALL 100 TIMES A DAY SELLING YOU THINGS BUT WHEN THEY MUST HELP YOU THEY WILL FIND ANY EXCUSE TO NOT HELP YOU....

MORE LIKE I AM WASTING MY MONEY WITH THIS USELESS INSURANCE WHICH IS GLAD TO RECEIVE OUR PREMIUMS BUT NOT WILL TO ATTEND TO CLAIMS IN TIME.

THIS IS BY FAR MY WORST INSURANCE EXPERIANCE THANK YOU TO TELKOM.