Telkom Insurance - Be Warned

My problem with Telkom insurance is the time they take. 20 business days which by me ended up being 1 month without a phone. Well stuck with a very old basic phone. Got the screen repaired which is fine BUT now when people phone me there is an echo. For goodness sake, no Quality testing? So the result my device has to be booked in again, another 1 month and who knows what will be wrong when i get it back again? Rather do yourself a favour and use Other insurances. I know of good stories with Outsurance and Santam. Anyway, Take it BUT know what you're in for if it needs repairs.