Telkom Insurance (Adminplus ) has ********** customer service

My cellphone got ****** on the 17th of December 2021, After getting all documents required by Telkom insurance, i then placed my claim on the 24th of December, they then only responded after Christmas that the have received my claim and that it would take a maximum of 72 hours to verify my claim after 72 hours no word from them. Again I had to call in order to get an update the i was told they were on holiday and that it would take an additional 48 hours for them to verify. After countless emails and calls where i had to basically ask them to do their work and communicate i finally find out on the 10th of January that my claim has been approved and that i have to pay excesses. I paid them two days later and sent them my proof of payment and then i recived and email saying it has been sent to accounts still no information on how or when its going to be deliverd. Again I call because my emails are being ignored and then only after my phone call do i receive an email asking me for my address, contact details and so forth, of course I immediately send all those details back as well as my proof of payment. For two days I don't get word back so i call only to find out that they are only ordering my device because I am now calling ( mind you that their call center is not toll free and i will always be on hold for a minimum of 15 minutes which uses a lot of airtime ) so as the lady is trying to order while im on the Phone she finds out that the phone they were meant to get for me is now out of stock which now means i have to take out more money for excess which i feel had my email with my details been attended on time i would not have been in that situation. Again I call and only then do they get back to me. Finally on the 21st of January they contact me to let me know that they have orders the device and that within 24 working hours will they call me and finalize delivery its now been over 48 working hours and I'm not even receiving an email about a delay or anything and I have been sending emails so that i can get an update but none of my emails are being answered so now its been over a month since I have claimed my phone from them and I have still not received it.