Telkom insurance a ******* business

Greetings everyone,

I would like to share my recent experience with Telkom insurance under written by Old Mutual Alernative Risk Transfer OMART insure.

Claim ref: TLK 154 783 It was logged and registered on the 12/12/2024 my problems started with the excess to be paid being raised from 10% as per policy document to 15%. They requested me to provide such a document of which I did, but still they failed to justify or provide valid reasons for the sudden increase to 15% they dispute lasted almost a year until I paid the the full amount.

From December 2024 to October 2025 They still debit full premiums from my account. I email them for clarity I'm been sent Pillar to post until some lame excuses are being given as to keep the account active. But to my basic understanding of a premium is as follows

Premiums : Amount to be paid for a contract of insurance policy to help protect against financial losses from risks to you.

Already suffered a loss, already being ****med additional excess, but now why am I paying premiums for something that I don't have with me or what is it exactly I'm protecting with those premiums after the device was taken December 2024 up until October 2025 thus no insurable interest.

Anyone insured with Telkom insurance, please reconsider other alternatives, they should stick to their main network business not insurance it's not for them. They are practically ****mers it's a No Go Zone