Telkom Insurance ****
In January 2022 I took a contract with Telkom under my mom, using her details, the contract was for R499 - and I also took the insurance they offered, which was for R249. From then, we have been paying Telkom R749 for my cellphone and insurance, and as well as for my moms cellphone and insurance.
Monday 4th March I was ******, immediately I called Telkom to have the number and phone blocked, and I was advised to go to the nearest police station to open a case which I did.
Friday 8th March, I went to the police station near work to do an affidavit as per the insurance company to claim - sent through my details and my claim has been pending investigation since.
Tuesday 12 March I texted my mom and asked her to please call Telkom and the insurance company to find out the turn around time of the claim, and they told her that they are still verifying information and will get back to her - of which they have not!
Today 19th March, exactly a week later my mom decides to go to a nearest Telkom store to get an update as she had not heard back yet, and she was told that the insurance was cancelled.
Firstly, that does not make sense at all! We took the contract, we paid for it, and we paid for the insurance - we also signed a contract for both. If insurance is cancelled, is the organization not liable to contact the client and let them know? How do you cancel insurance without the clients consent, and without approval from the client? When we took the insurance we consented and signed - to cancel it, it is done behind out backs? How? I need them to explain this to me. How are they saying an insurance I have paid for for more than 2 years cancelled?? Also how and why were we not notified about it?
Okay. In the two years we have had a relationship with Telkom it has been absolutely horrible dealing with them. Most months they do not debit on the date we had agreed upon - I cannot tell you how many times we have had to call them to notify them they had not debited, asking them to please debit.
In months they would not debit, they would double debit the following month. There has been months where we call in asking them to debit, and they ask us to please EFT the money to them, which we would do, and days later they would debit again meaning we have double paid, and they would tell us that they cannot send the money back and they just would not debit the following month.
I could go on all day regarding our experience with Telkom, one that truly is not pleasant, but I would much rather get to the point as to why I am writing here today!
The person my mother spoke to said that the insurance was cancelled when payment did not go through a certain month which was not confirmed, and my question is, when Telkom does not debit on the 15th of every month as per our agreement, who is at fault? How is them not debiting turning out to be our fault now? ALSO I have been paying for my phone and insurance for 26 months without fail, and now they are trying to find loopholes and a way out from giving me a cellphone or paying me out, from the insurance money I had been paying for 26 months?
To say that I am unhappy does not even begin to state how I am feeling! I am upset, I am angry, I am disappointed, I am appalled - and I am traumatized and in awe to say the least. The fact that we got this phone at Telkom in Walmer Park Mall in Port Elizabeth, BUT WE CAN NEVER GET TRHOUGH TO THEM, THE PHONE ALWAYS RINGS UNANSWERED !!
I don't know the kind of **** Telkom and their insurance are running, but we are definitely not the ones to try it on. I am expecting a cellphone or the insurance to pay out, and to pay off Telkom and rid ourselves of them!