Telkom insurance

Hello there. I upgraded my contract on the 4th of April 2025. I previously took out the double deal in 2023. When I upgraded I took 2 iPhone 14s. When I check the app under my Telkom number it’s still showing 3 service numbers which I assume are policy numbers. I called the insurance department but they can’t find any insurance for me. This has been going on since the 5th of April when I upgraded. When I went to the express store today they told me I have 5 active policies which I can’t see on my side and which is incorrect. I am fed up and I am writing this as this is my last resort