Telkom Insurance

I purchased a cellphone through Telkom and took out insurance cover, then I lost my phone in December 2019, sent through a claim from 05 December 2019 and still to this day I have been battling with my claim, I have been sent from pillar to post by their underwriters which is Finrite, I have visited the Telkom store for assistance and called Finrite directly many times but I cannot get help but Telkom is deducting the money every month, I have also emailed the required documents to Finrite but every agent I speak to tells me a different story, I am sick and tired of the way I have been treated, I am sitting without a phone but I pay my monthly subscription including insurance, I feel that I am being ****** off my hard earned money, I am disappointed with Telkom and their insurance company I thought they were a reputable company, I can't wait to finish this contract and go require services elsewhere.