Telkom insurance.

I went to telkom at thavhani mall and i was assisted by a girl by the name of lutendo tshivhase. i was instructed by an agent from finrite insurance to go to the store and request a screenshot of the CRM as they were unable to track my claim. I lost my phone on the 18th of August. Firstly, she insist on sending my documents to the wrong email address and she gives me attitude as i try to correct her by giving her the new email address that the insurance is now using. I was also advised by an agent to inform the lady that she should attach a screenshot of the CRM so that they can verify that i am indeed registered and captured correctly on the system. She then continued to give me attitude telling me that its not allowed and she told me to leave the store. She still hasn't sent the screenshot. I am beyound ****ed as it has been 2 weeks without my phone.