Telkom Insurance

Took out a contract in June 2017 with insurance and Matthew Agulhas in cape gate telkom told me that i will be insured from the beginning of July 2017. A few weeks later my phone fell and the screen broke and i went into the store asking them how it works. Dillen also working in the cape gate branch then told me that my screen will be fixed free and if he was me he would keep it longer because if it just my screen they will only replace that but if it is close to the lcd they would replace the phone. i then contacted telkom insurance on ********** 674 where i confirmed if i will be paying for my screen that i need replaced and the guy who helped me said no that i would not be charged. Two weeks ago Sunday i book my phone in at telkom cape gate and then on 8 september 2017 i get an e-mail with a quote of R1219.85 for my device to be fixed. On top of all this i am pass my 30days that i can cancel and get my money back coz telkom only sent my telkom cellular policy schedule to me on 10 September 2017.