Telkom insurance

I booked in my phone for repairs on the 20th of March 2023 however there was an issue with the quote as the phone was insured with Adminplus. The system couldn’t recognise it as it was a replacement as I had previously lost my phone and submitted a claim with the insurance for a new one. The phone was rebooked on the 03rd of Apr 2023 by Tirisano repairs and was sent to Adminplus. I had since been awaiting an sms with the excess amount and payment reference number. I was only able to make the payment of R950 with claim ref number 107658 on the 8th of October 2023, please see attached proof of payment. However the payment was made after the 90 days and my claim had been suspended. The phone was then rebooked on the 12th of Dec 2023 as seen on the attached documents. I then received an sms on the 26th of Feb 2024 stating that my phone will be delivered in the next 4 days. I went to the store to collect my phone only to my surprise to find that it was not fixed. The insurance was cancelled on the 22nd of February 2024. I had to reverse the debit order from January 2024 because I had been waiting for my phone from March 2023 and had paid excess in October 2023. The excess amount has been refunded to my account on the 22nd of Feb 2024. Please assist with repairing my phone as by the time my phone was booked my premiums were paid up and my insurance was still active. I am willing to repay the excess amount and the amount owed to Telkom. I paid all the outstanding amount on the 24th of May 2024. I just want my phone fixed. Telkom and its insurer is ****!!!