Telkom Insulting Customers

Zero stars for service. Zero stars for professionalism. I don't get how this company still exists. It should be shut down.

Anyway, I opened a new contract on the 16th of Oct 2020, got my number switched from my old Telkom Sim to my new one. Was supposed to get 10gb data at the start of the contract but never received it. When I contact them, which has become even more tedious than before (your social media bits are just hell to deal with, honestly), they kept transferring me from on department to the other or they would simply just hang up on me. I mean, who does that to their paying customer? More than just once. Anyway when I explain my issue and show them proof (in the form of screenshots of my data usage as well as the balance SMSs), they still insist the data was loaded, in a condescending way like I'm too stupid to know what I use my data on. On top of that I told them time and time again that I work from home and spend 99% of my time on fibre so there's NO way I would have depleted the 10gb, especially this quickly. One of the screenshot I sent clearly shows that I've 9nly used 1.29gb of my mobile data, not 6gb as they claim I did. I just want my 10 gb as promised