TELKOM INSTITUTE TTHEIR OWN PACKAGES CLIENTS DID NOT AGREE TO = *****

I wonder if they know what they are doing, between the sales people and the billing section? I April I was contacted 10 times to upgrade my fibre package from 5 speed to 10 speed @ R499 per month. Well upon receiving my Invoice, it looks like this: Statement date 09 Jun 2023 Account no *** EFT Ref No ***

Account summary Date Description Reference Amount 09 May 2023 Balance brought forward R 549.01 31 May 2023 Payment: Thank You -R 549.01 Subtotal R 0.00 09 Jun 2023 Invoice for June A*** R 549.01

Subscription & usage for B*** Telkom Core Fibre Lite R 569.00 Subscription & usage for TIN*** Telkom Core Fibre Lite R 155.00 Discounts -R 174.99 Total due R 549.01 Pay on or Before 01 Jul 2023 R 549.01

So please explain why I have gone from R448 to R 549 per month if the package I was offered was for R499 per month? This is ***** and I never agreed to R549 per month. Or is this the way Telkom does business because you know the public have no way of having this rectified because you just make promises and NEVER resolve a problem OR GIVE FEEDBACK!!