Telkom installation 'woes'

I went to Centurion Mall Telkom early in September to notify them that I am moving to Murrayfield (Pretoria). Been dealing with Lourens Grobler (almost zero to none service from him) and went back a week later and dealt with Nkateko Moshoti. He couldn't even find the move order on the system. So, the reason I went to Telkom a month before my move is because I want a smooth transition and limited disconnection from the internet. I asked them to book either the 29th of September and the 30th as installation date. So I got an sms (eventually) that they will install my line on the 26th. I call the technician ( ********** ) but wasn't very helpfull.... It has been almost a month and half since I requested the move and I am still no closer in getting my line active..