Telkom installation problem

I can't fine the right words to express how dissatisfied I am with telkom nevertheless I am a existing customer with them. It's been over a month after my fibe line has been approved but I have not received installation has yet. Been to 3 telkom stores and whole three give the same statement 'they can't do anything about it' so I got to sit and wait. It's seems telkom use all fantasy words to create some sort of good experience but it clear that customer care and customer satisfaction is not a number one priorities. Telkom is misleading customer with statement they advertise.. There is a big twist in the story with telkom.