1 reviews | Active since Apr 2014
Telkom Installation
<p>I have spoken to Telkom numerous times about my bill which is not correct. When I call the call center they told me before I made my first payment in MAY 2017 that I only needed to pay R321,04 and that they credited my account with R638 because Telkom refused to put in infrastructure on the account of "We don't get into roofs". </p> <p> <br />I DID TELKOM THE FAVOUR AND PAYED R350.00.</p> <p> </p> <p>So I went and spent my own money to put in infrastructure and got everything ready just so that telkom could come and connect the line. </p> <p> </p> <p>Telkom even went a step further because they care so much for their clients that they told me if there was any fault on the line that I have put in that telkom WILL NOT fix it and it is my problem to try and solve that.</p> <p> </p> <p>Now Telkom wants to continue to charge me an installation fee?</p> <p>For what installation if I did 99% of the job and the installer only needed to activate the line.</p>
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number and ID number of account holder.
Your ref for this query is AI***.
Regards
Yazied
Telkom Social Media Team
Best regards,
My ID is *** and the number in question is ***.
My ID is *** and the number in question is ***.
Why is it that Telkom insists on not servicing their clients. Once again someone from disputes department with the name Gloria phoned me to tell me that I need to spend more money BEFORE Telkom will correct their own mistake.
When asked to speak to her manager her reply always stays the same: "He is busy and will not give me any other reason which she has not yet already given me."
What does Telkom not understand if you did not put in infrastructure and I needed to do it on my own costs and you only activated the line then I cannot be held responsible to pay the installation fee when no installation has taken place. An activation has taken place that I would agree on.
I have the phone loggs where I am trying to get hold of the manager DONALD at Telkom dispute department on ********** almost 30 times without any success.
Why is it that Telkom insists on not servicing their clients. Once again someone from disputes department with the name Gloria phoned me to tell me that I need to spend more money BEFORE Telkom will correct their own mistake.
When asked to speak to her manager her reply always stays the same: "He is busy and will not give me any other reason which she has not yet already given me."
What does Telkom not understand if you did not put in infrastructure and I needed to do it on my own costs and you only activated the line then I cannot be held responsible to pay the installation fee when no installation has taken place. An activation has taken place that I would agree on.
I have the phone loggs where I am trying to get hold of the manager DONALD at Telkom dispute department on ********** almost 30 times without any success.
Dispute Department:
(043)/705 - 62 - 51 For Manager Donald
(043) /705 - 62 - 40 For Gloria
Dispute Department:
(043)/705 - 62 - 51 For Manager Donald
(043) /705 - 62 - 40 For Gloria
Thank you Telkom for finally crediting my account. Your assistance is appreciated.
Thank you Telkom for finally crediting my account. Your assistance is appreciated.
Thank you for sorting my query out.
Thank you for sorting my query out.