Telkom Installation 5 months wait

I have app**** for landline from Telkom in the begging of November (09/11/2015) for a newly build complex and been told that all of the Network Telkom infrastructure is in place. Two weeks a technician was scheduled to come to do the installation however noone came and noone ever called me. I called Telkom to ask what is up and was told that the cabling that they put was faulty and they needed to replace it with no eta but told me to call them next week. I called them next week and they said they do not know when they things will be done and can take up to 6 months to do. <br> So in order to be proactive I went to the store, called number of times and spoke to social media reps from Telkom and was told that 17/01/2016 my cables would be done. <br> So I call to telkom on 18th and they tell me that the cables were fixed successfully and a technician will come and install the line for me in the following week. 3 weeks later I still have to call Telkom twice a week. go to the store and speak to social media reps just to get the answer \ we do not know what is going on but you can either wait for us to call you or keep calling us every week to see the progress\". <br> My order number:***A"