Telkom ingnoring and cancelling my fibre move order ***A because their system is faulty??

I have requested for my Fibre line to be moved 600 meters as the crow flies in Eldoraigne. it has not been done in more than 6 weeks with fibre been present at the new address. Telkom has a fault when logging an order on their systems, then automatically deletes the order. These are the people that i spoke to, some of them just does nothing and I still have no fibre which i am still paying for. Fibre *** Move 29-30 June

Ref 798673 – 26 July ***9880 Nomo Order ***A Technician said they were on site, no one has given anyone permission to enter complex, never received a call from any technician. Nthokozo 3066 erf ??

Govender 6/8/2021

Chezlin lady 10/8/21

When will the connection happen now?

Regards

Gerhard Mostert Sales Manager Caddie

The Greens Office Park, Fancourt Building 18 Charles de Gaulle Crescent Highveld x12 Centurion P.O. Box 8130, Centurion 0046 Tel: +27 (0)12 *** Fax: +27 (0)12 *** Email: *** Web: www.caddiesoftware.com

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From: Gerhard Mostert Sent: 11 August 2021 08:16 AM To: Outbound Query <***> Subject: RE: GERHARD MOSTERT -***

Gerhard Mostert

Address: Golden Gardens no 30 30 Christopher Road Erf 3066 Christopher Road Centurion Eldoraigne 0157 Gauteng

Regards

Gerhard Mostert ***

From: Outbound Query <***> Sent: 10 August 2021 04:19 PM To: Gerhard Mostert <***> Subject: RE: GERHARD MOSTERT -***

Dear Telkom Customer,

We trust you are well.

Please note your order has been returned from the technician stipulating there is no Unit number attached to the order.

Please could you assist with providing us with the address as per the format below in order for us to amend the order as we were unable to reach you.

*Name of Building/Complex:[if applicable]

*Street Number:

*ERF number:

*Street Name:

*Town

*Suburb

*Postal Code:

*Province:

Kind Regards, Trisha Senior Associate

Good Day

Trust that you are well,

Could you please kindly assist in amending the below order to populate the unit number as order was returned due to the fact that the unit number was not added to the address.

GERHARD MOSTERT -*** Tst *** ***A ***A ***

Cindy 16/8/21 will send Trisha email to redo order.

Londi 23/8/2021

Xolani 30/8.2021 now issues on their side.Please phone them back?

30/8/20121 Angel

31/8/2021 Someone put down the phone. 31/8/2021 Nicole trying to help me.......