TELKOM *****ING EVERYONE'S MONEY

CAN SOMEONE PLEASE HELP ME I HAVE A DSL LTE TELKOM ACCOUNT EVERY MONTH THEY TAKE R200 EXTRA OFF MY ACCOUNT ON A FIXEÐ DEBIT ORDER FOR FAILED DEBIT PAYMENT. HOW? NO ONE AT TELKOM WANTS TO HELP ME AT TELKOM THEY PUT ME THROUGH TO ACCOUNTS THEN THEY PUT THE PHONE DOWN. THEY TELL ME THEY DON'T HAVE A HEAD OFFICE AND THEY DON'T FIX OR COME BACK TO ME WITH MY COMPLAINT. STOP SAYING YOU WILL DO BETTER IN THE FUTURE AND DO IT. I'M NOT GOING TO LEAVE IT HERE YOU ARE *****ING FROM EVERYONE. MY ACCOUNT IS ALWAYS IN ARREARS HOW ON A DEBIT ORDER DOES THIS HAPPEN? THERE ARE SO MANY BAD GOOGLE REVIEWS OF TELKOM WHY CAN'T ANYONE HELP US THEY ARE *****ING OUR MONEY AND IT JUST SEEMS TO BE FINE....