Telkom *****ing

Oh my word :

This company lacks accountability. Their agents are consistently proving incorrect or varied feedback and a concerted effort is made to punish customers.

In February my debit order went off on the last day of the month as arranged however come the next day, this money is returned. I had more than enough funds in my account. I call Telkom's customer care to tell them that they have returned the premium and if they could deduct me. I was told by their agent , that all is well and the account is paid off. The money was not taken off and Telkom constantly told me that my account is in order whenever I called. This troubled me so much so that I drew the money manually and made payment at the Shoprite towards my contract. Without any communication, they hand my account to collections and then at the end of March, they debited my account for that month's premium and then went on to deactivate and reactivate my account over 5 times over a five day period. When I called in, I was hung up on over three times, advised that I needed to cancel and most importantly they cannot help me as this abnormality. One agent told me that I have to pay for one month without receiving benefits as it's company policy in order to get help.