Telkom Infrastructure Issues Lenasia Ext 9

Good Day<br> I live in Lenasia Ext 9 and I have a 2Mbps ADSL line which been inconsistent and unstable for most of this year.<br> There are times when I perform a speed test using [URL Removed] and get a latency of above 350ms and low download speeds with both my ISP and Telkom guest account.<br> I have queried this issue multiple times with my ISP who logged a call to Telkom regarding the issue. During the most recent fault logged with Telkom, the Telkom technician advised that the reason for the high latency and slow speeds is due to congestion, cable quality and distance to the exchange from my area (Lenaisa, Ext 9) and there is no plan to upgrade the infrastructure due to financial reasons.<br> Based on general feedback, other ADSL users in my area have been experiencing the same issues.<br> I believe that this is unacceptable from Telkom, as we are paying for a service and we expect the service. What is more irritating is that Telkom advertises all over about their new FTTH 100Mbps services for certain areas but they can even service my area on 2Mbps.<br> All that I would like to know is when Telkom will be upgrading the infrastructure for ADSL users in Lenasia Ext 9. This has gone on far to long!