Telkom: Information denied to a identity theft victim, poorest of poor service

<p>I have recently been a victim to identity theft. A Telkom account was opened in my name at the Telkom shop in the Festive mall Kempton park. It is a VERY OBVIOUS identity theft case. Up to now I have a timeous registered ***** case with Telkom and I have reversed 2 unauthorized debit orders. Despite of Telkom's knowledge of this ***** case, I was handed over to debt collectors (NuDebt) who is constantly trying to raid my account and harassing me with sms'ses and phone calls. I also have a registered case with them, yet they still sms and phone me. I have had all my days with SAPS up to now to have a ***** case registered with them. </p> <p>So, yesterday (18/11/2016) I drove all the way through to Kemptonpark to try to register a SAPS case. I visited the Festive mall Telkom shop first in order to get a copy of the documents. They refused to give the documents to me. I then went to SAPS Kemptonpark to try and open a ***** case. They also refused to help me - they wanted a printout of the date of when the contract was opened, if not the contract itself. I missioned back to the Telkom shop. They wouldn't even give me a confirmation of a contract being opened. I then phoned my attorney and he told me that I am entitled to have that information. So then I insisted to talk to the manager of the store. I eventually caught her when she came into the store to talk to one of the sales people. Her name is Judy Swanepoel. She bluntly refused to give my any information to help me open a SAPS case. She also insiniated that I might as well also be a ******** trying to obtain information. I simply couldn't believe that a business could be so unhelpful and care so little about my problem. To Judy Swanepoel and your useless staff that you are protecting: SHAME ON YOU!!!!! I WILL NEVER EVER SUPPORT TELKOM BECAUSE OF THE WAY YOU TREATED ME!!!!</p>